For Owners

At Portwood Property Management, we treat your home as our own. We offer a wide range of property management services to fit your needs as a landlord or homeowner, and tailor our services to ensure that you have the highest level of service for your home.

Frequently Asked Questions


Answers to your common questions

We will check comparable rental rates for your home’s area and submit to you the lower, median and high rental amounts possible. Depending on your home’s condition, we will suggest the most strategic rental amount that will get your property rented quickly, but still maximize your rental amount.
Nothing is more important to Portwood Property Management than ensuring that only the most qualified applicant(s) will become your tenant(s). Approving the wrong tenant can cost the owner and the property manager a great deal of time and money. Our background checks are highly intensive and cover a wide variety of aspects that we find vital during the application process. We get a copy of the credit report with reported FICO score, check for previous evictions, verify previous landlord references, and verify applicant employment details with income requirements.
Absolutely! Portwood Property Management utilizes an in house team and vetted, experienced vendors to get your property ready to rent in no time! Once the work is complete, our marketing team goes to work to aggressively market your home on over 30 websites. Then our management team begins their careful screening process to get you a long-term, responsible tenant.
Our experienced team focuses on responsive, empathetic interactions with our tenants that promotes communication and problem-solving. Tenants who rent from us enjoy instant, 24/7 access to their portal which allows them to report issues to maintenance, check status of repair issues, check their ledger balance, and find information that will help lower utility bills, inform of current issues, and more. They can also make rental payments via the portal, or through our on-line automatic system that shows payment immediately.
Yes we can! Accurate and up to date accounting is one of the most sought after services from an owner and is one of the most important things our company strives to be the best in. Our accounting department is highly experienced in a multitude of areas, providing you with expert care and service. We provide a detailed accounting of all income and expenses monthly, a year end summary 1099 for tax purposes, and provide smooth international and national wire transactions to your bank account. We can print and mail these statements or we can email them, all at your option.
It varies per lease, but usually between the 10th-15th of each month.
If payment has not been made by the 4th – 6th day of the month, we send the tenant a three day pay-or-quit notice. Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out. If the tenant has experienced a one-time event which caused them a financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up, if there is reason to believe they can do so. If the tenant has demonstrated an ongoing pattern of late payments, broken promises and/or evasiveness, eviction is usually the best course of action. Each case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the tenant is showing favorable effort toward resolution. Evictions in Missouri are a simple legal matter as there is no way a tenant can prevail in court if they have not paid rent, and the landlord has properly executed the notices and filing. Full evictions, when necessary, can usually be completed in five to six weeks. If the tenant can fully catch up with rent and late fees during that process, an eviction can be halted at anytime.
Tenants may submit maintenance requests through email, mail, and our preferred method of entering requests through the tenant portal. After receiving a repair request, we will contact the tenant and ask them questions in order to help us determine the exact nature of the problem. We try our best to make sure it is not something the tenant can fix themselves (ex: tripped breaker, etc.) before an owner’s money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor techs to make the repair. We tell our tenants that we are able to handle most repair requests within 48 hours.

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